Store Policies
PRIVACY POLICY
SHO Products will never violate your privacy by selling or trading your information. Our website does not collect personal data. Your shopping cart items are transferred to PayPal over a secure server. We never have access to your bank details. We get notification of your purchase after your transaction is completed through PayPal. You can view our entire policy here.
WHEN WILL MY ORDER SHIP?
All orders will be packaged and shipped 5-7 business days after the initial order is placed. Weekends and holidays are not “shipping” days for SHO products. Faster shipping times may occur but are not guaranteed. Holiday sales or seasonal promotions may cause shipping timelines to exceed the 5-7 day timeline. Contact us at anytime for additional shipping inquiries.
PAYMENT METHODS
We accept PayPal (member and non-members), credit cards such as VISA, MasterCard, Discover, American Express and Afterpay for all USA and international purchases. Our payment system automatically encrypts your confidential information in transit from your computer to our system using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Our website is compatible with Safari, Chrome and Firefox web browsers.
Please be advised if the Shipping address is different than the billing address, the transaction must be verified by the "Bill to" party via email in order to proceed with the shipment of the goods.
Failure to comply will result in delay of shipment, even cancellation of an order.
RETURNS
All of our products are made in small batches and hand packaged to insure the highest quality is maintained, therefore we do not accept returns. Our products are described as accurately as possible and we have listed all of the ingredients on our website. Please make sure you are aware of what you are purchasing, and take the "no refund policy" into consideration before you buy. NO RETURNS on any products. No exceptions.
ORDER CANCELLATIONS
Prior to your purchase please ensure you have read the ingredients and agree with the purchase price. We only accept cancellations within the 24 hrs your order was placed, so once you have completed your order we will prepare it for processing.
SAFETY DISCLAIMER
It is up to the customer to read the ingredients and properly use our products. The information on our website has not been evaluated by the FDA nor is our product intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing or have a medical condition or suspect allergies to essential oils or carrier oils consult a healthcare professional prior to use. By purchasing and using products by SHO Products, you agree that you will not hold SHO Products liable for any problems that arise from the use of our products.
SHIPPING POLICY
All orders placed within the United States and internationally are shipped via USPS Priority Mail. US orders can take 2-3 business days for delivery depending on when the item is packaged and shipped. International orders can take 6-10 business days depending on when the item is packaged and shipped. The final destination or location is also a factor. Additional options (Express Mail: United States 1-2 days, International 3-5 days) may be available during checkout. If you need an item shipped sooner please contact us via email to insure we can meet your anticipated arrival date. Please allow additional time when a package is delayed due to adverse weather or holidays.
STOLEN, DAMAGED OR NEVER RECEIVED (LOST) SHIPMENT
Orders within the USA and International: SHO Products assumes no responsibility for late, never received (lost), stolen or damaged items. Once shipped, we cannot replace the never received (lost) items.
All items shipped have the option to include insurance and signature confirmation at checkout. Insurance through the shipping service covers the buyer if the package is never received (lost) or damaged during shipping. Signature confirmation helps the buyer find out when a package was delivered, who signed for the package or when delivery was attempted. If the customer chooses not to purchase insurance and signature confirmation they may reorder the item if it is lost or damaged during shipping. A "lost shipment" means that the shipping service has no record of the package being delivered to the address provided by the customer.
If the customer does not receive a package within 15 business days please contact SHO Products via email. We will try to help locate the package that has NOT been scanned in by the carrier as received and delivered to the address provided by the customer. Please note it can take us up to (30) days to research and process claims in the US and up to 45 days for international orders that are not on record with the carrier as being delivered. We work very closely with our shipping suppliers to help insure that packages arrives safely, but sometimes things happen that are beyond our control.
Within the 30 days, we will offer a form of restitution or product refund.
PACKAGES LISTED AS DELIVERED
Customer understands by denying signature confirmation they are completely liable for packages listed as delivered but not received. SHO Products is not responsible for packages listed as delivered with tracking information provided. We strongly suggest signature confirmation.
INTERNATIONAL
International packages are subject to customs/duties charges. SHO Products is not responsible for these charges. These costs are determined by the customers local customs office, and cannot be determined ahead of time by SHO Products. For more information on customs/duties charges, please contact a local customs office.
Products shipped internationally may not be designed in accordance with destination country standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country.
International shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.